Version 4.0 - A Triumph for Customer Collaboration

Friday, August 26, 2016 - 16:10
Version 4.0 - A Triumph for Customer Collaboration

The launch of the latest version of our iPad, cloud-based app, intelligentpos 4.0, was a triumph for our customer collaboration platform, Feature Vote.

Set up some 18 months ago, Feature Vote appears on our website and has attracted nearly 2,500 votes. It has inspired more than 30 new features to our electronic point of sale (EPOS) app, with many more ideas still in the pipeline.

Our customers use Feature Vote to request upgrades or adaptations and it helps prioritise our product development roadmap. Requests can be small and practical or big blue sky thinking. By far the top ranked feature was online product management and this is the major development delivered in intelligentpos 4.0.

It demanded a complete overhaul of our app. It took a year in the planning and eight months in development. Once the decision was made by me, co-founder Robin Knox and Head of Development Borislav Borisov, it went into our development team of 20. Launched in July, the response has been phenomenal. One customer called it “so easy and efficient you almost forget that you have a till system.”

The new app is better, faster and more flexible. Businesses can now edit, create and amend products remotely and synchronise changes simultaneously across all their iPad terminals. It provides the level of business management that was once only the preserve of major EPOS players.

As with every intelligentpos evolution, we have introduced this functionality as part of our existing subscription service.

Part of the success of our EPOS solution is also down to the continuous collaboration we enjoy with a group of clients who act as BETA testers. There are around 20 clients of all business types and size in the BETA programme who provide first-hand experience and feedback in the latter stages of development. With Version 4.0 some customers were brought in about half way through and it was good to share the excitement as the new app evolved.

Customer collaboration within the tech industry is not new, but it is essential and we found that it works best where there is open conversation and dialogue with our clients on an ongoing basis. That level or client support and feedback is integral to what we do, ensuring our product development is constantly aligned to business goals from profitability to keeping pace with consumer trends.

So what’s next? The features receiving the most votes are both big and seemingly small. Last time we checked, a time display on the app had over 70 votes. We expect this to be introduced within the next couple of months. The more significant feature requested is a restaurant booking system integration. Watch this space.